Privacy policy

This privacy policy covers the information gathered about you when using the PalmSmart mobile App and associated website ("The Service"). Specifically it covers what information we gather, how it is used, with whom it can be shared, and what choices are available to you regarding our use of these data.

Information collection, use and sharing

We are the sole owners of information collected by this app. We only collect data that you voluntarily give us via direct email contact, through the Contact us feature of our website, or through the app, when logged in with your User Account.

We use information you supply to respond to you regarding the reason you contacted us, or to allow you to log on to your user account. Through your account, you may provide us with information regarding data returned by the Service, which we will use to improve our service. We do not share your account details or your personal information through the Service, or with third parties, without your express consent.

What kind of information we collect about you

We only collect the information we need to provide and improve the Service. This may include:

To help monitor and improve our performance, we collect anonymized data about traffic to our website and how often different products are being scanned. These data are collected anonymously so they cannot be traced back to any particular user or individual. Other than the information you voluntarily submit to our database we do not keep track of which products you have scanned with the app.

User accounts

You do not need a user account to use the Service to access information about a product. Creating a user account is entirely voluntary and optional, but allows you to contribute information regarding a particular item. Creating a user account requires you to submit an email address and password. We do not collect any other identifying information, including (but not limited to) full name, address, or date of birth.

Information you supply us during account registration is used solely to enable you to log into your account and to provide account maintenance capabilities (for example, confirming your email address, and resetting your password). We do not use this information for marketing purposes.

From time to time, we may update you via email with important information regarding PalmSmart, for example, announcing releases or bug fixes. If you wish not to receive such updates, you may contact us directly by using the Contact us feature on our website.

Through your user account, you may submit information regarding existing or missing items. We may use this information, at our discretion, to update or modify the information accessible through the Service. All such uses are moderated by our developers. By submitting this information, you grant us an irrevocable, royalty free and perpetual license to use this information in any manner. Submissions of defamatory, objectionable or pornographic content are unacceptable, and may be grounds for suspension of your account. For quality control purposes, when you submit information regarding existing or missing items, our development and support teams will be able to see that it was submitted from your user account.

Your access to and control over information

You may opt out of any future contact from us at any time. You can do the following at any time by sending us a request through the Contact us feature on our website:

You may request that we delete your account by using the Contact us feature on our website. If your account is deleted, your basic account data will be removed from our database. Additionally, we will no longer associate any of your account information with any product data you have submitted to our database, including inaccuracies you have reported. These data will not be removed from our database, but they will be anonymized. Deleting your user account may not delete any correspondence between you and our development or support team, either sent directly through email, through the Contact us feature of our website, or through the Feedback feature of the app. To have us delete our copies of such data, you must send a request through the Contact us feature on our website.


We take every precaution to protect your sensitive information, wherever possible. When you submit sensitive information, such as login information, the information is encrypted and protected with SSL, an industry standard. Access to such data is strictly limited to those members of our development and support teams who need the information to assist you.


The Service may use "cookies". A cookie is a piece of data stored on a user's hard drive, to help us improve your access and identify repeat visitors to our site. To learn more about how we use cookies, and to customize your cookie preferences, you can visit our Cookie Policy page.

Links to other sites

The Service may provide links to other sites. Please be aware that we have no control over the content, practices or privacy policies of external sites, and encourage users to be aware when they leave our site and read the privacy statements of any such sites.


From time to time, we may update our privacy policy. Updates will be provided on this page.

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